Treatment Coordinator

Overview

Our office, Capitol Center for Oral and Maxillofacial Surgery - Concord in Concord, NH is seeking a talented Treatment Coordinator to join our busy specialty practice. We are looking for a talented and skilled Treatment Coordinator to help us accomplish our mission to improve the lives of our patients by providing a world-class specialty experience for every patient. This role offers a four-day workweek, allowing for a great work-life balance while being part of a dynamic and high-performing team.

• Engage with patients to explain treatment options, answer questions, and address concerns in a clear and empathetic manner.
• Collaborate with the dental team to create comprehensive treatment plans tailored to each patient s needs and goals.
• Schedule appointments for treatments, consultations, and follow-up visits, taking into consideration the patient s availability and the clinic s schedule.
• Assist patients in understanding and navigating insurance coverage and financial obligations, providing accurate cost estimates, and exploring payment options.
• Maintain accurate and up-to-date patient records, treatment plans, and correspondence to ensure efficient communication and coordination.
• Work closely with the front desk and administrative staff to ensure a smooth patient flow and an organized office environment.
• Continuously update knowledge of dental treatments, procedures, and insurance policies to provide accurate information to patients.
• Handle any patient concerns or issues that may arise during the treatment process, escalating them as necessary to ensure prompt resolution.

As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

The Dental Treatment Coordinator plays a vital role in ensuring that our patients receive the best possible care by effectively communicating treatment plans, assisting with financial arrangements, and coordinating appointments. You also have the following:

• 3 - 5 years of experience in a front office role, dental and insurance experience preferred, willing to train the right person.
• Strong interpersonal skills with the ability to build rapport and trust with patients and the dental team.
• Excellent communication skills, both verbal and written, to explain complex treatment information in a clear and understandable manner.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in dental software and basic computer skills.
• Understanding of dental terminology, procedures, and insurance processes.
• Empathetic and patient-centered approach to customer service.
• A high school diploma.

A career with us is a chance to work with everyone involved in the future of specialty dental care. Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k)
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off
• Diverse and Inclusive Work Environment
• Strong culture of honesty and teamwork

Position Base Pay Range

$22 - $28 USD

Specialty1 Partners is an equal-opportunity employer. All suitably qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or other protected characteristics. Specialty1 Partners and its affiliates participate in the federal government’s E-Verify program.