Customer Service Representative

Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment.

Schedule:

1st Shift | Mon–Fri, 8:00 AM–4:30 PM

Pay: $23/hour based on experience

What You’ll Do

Reporting to the Plant Manager, the Customer Service Representative will:

• Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams
• Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production
• Communicate order status updates to customers and internal stakeholders throughout the production lifecycle
• Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers
• Coordinate trucking and shipments; track deliveries and proof of delivery as needed
• Assist customers and sales engineers with material and compound selection
• Maintain requested and estimated ship dates to support inventory planning
• Handle customer complaints, returns, and allowances with professionalism and sound judgment
• Prepare customs documentation for Canadian shipments when required
• Send customer satisfaction surveys and track responses to address concerns
• Collaborate closely with Sales, Planning, Warehouse, and other internal departments

What We’re Looking For

• High School Diploma or GED required
• Strong verbal and written communication skills in English
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with data, order tracking, and ERP systems
• Customer-focused mindset with problem-solving ability