Customer Care

Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience across various verticals. GCM understands the challenges companies face regarding skills and experience needed to fill day-to-day functions. Organizations aim to reduce training and labor costs while securing the best talent for the job.

Medicare/Medicaid experience is preferred but not mandatory.
Previous call center experience required.

The role involves responding to telephone inquiries and complaints using standard scripts and procedures. The candidate will gather information, research and resolve inquiries, and log customer calls. They will be dealing with providers in the medical space and must communicate appropriate resolution options in a timely manner.