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Automotive Technician Automotive Mechanic

Master Technician - Concord NH

Job in Concord, Merrimack County, New Hampshire, 03306, USA
Listing for: Vipauto
Full Time position
Listed on 2026-01-29
Job specializations:
  • Automotive
    Automotive Technician, Automotive Mechanic
Salary/Wage Range or Industry Benchmark: 20 - 30 USD Hourly USD 20.00 30.00 HOUR
Job Description & How to Apply Below

Overview

162 Manchester St, Concord, NH 03301, USA

Job Description

Posted Sunday, December 14, 2025 at 5:00 AM

REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

GENERAL

SUMMARY:

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities
  • Make sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
  • Provide automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
    • A2 – Automatic Transmission/Transaxle
    • A3 – Manual Drive Train & Axles
    • A5 – Brakes
    • A6 – Electrical/Electronic Systems
    • A7 – Heating & Air Conditioning
    • A8 – Engine Performance
  • Ensure a valid Service Work Order is initiated prior to servicing a vehicle and that it is visibly displayed with the vehicle while it is being serviced.
  • Ensure an MPI is completed prior to initiating service on every vehicle and actively support and participate in the 5-for-5 Customer Engagement Process.
  • Ensure the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
  • Obtain needed parts only from a member of the Desk Team and return all unused parts to the Desk Team after completion of service.
  • Return cores, batteries and used tires to designated security areas for appropriate handling.
  • Maintain a minimum 16-week average productivity based on position.
  • Follow VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
  • Complete all required training and certification for the position, including:
    • Take and pass all required and assigned LMS training
    • Complete all required safe equipment operation training
    • Become a Licensed State Vehicle Inspector (state-specific requirement)
    • Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
    • Become ASE certified based on position:
      • Technician: G1, A4 and A5
      • ASE Technician:
        Four of the A-Series ASE certifications
      • Master Technician:
        All eight A-Series A1 thru A8
    • Train, support and deliver the 5-for-5 process to educate customers about their vehicle’s condition
    • Attend meetings and training sessions as needed (typically several times per year)
  • Quality, Safety & Housekeeping Responsibilities
  • Road test vehicles as necessary after service to ensure safe and satisfactory operating conditions
  • Secure and lock customer vehicles when returning vehicles to the parking lot upon completion of service
  • Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles
  • Maintain a clean work area clear of debris, cores, unused parts and stray tools and equipment
  • Maintain and clean shop equipment immediately after use
  • Participate in daily and weekly shop maintenance programs as designated by Service Management
  • Comply with established safety and loss prevention programs to include protective eyewear
  • Additional Responsibilities (Performs other functions as required.)
  • Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status
  • Review and authorize time worked and attendance records in DAYFORCE daily and weekly
  • Comply with VIP’s culture and service standards
  • Participate actively in team meetings
  • Work in conjunction with the Service Manager to ensure shop equipment safe operation standards…
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