Installation Technician - Concord NH

162 Manchester St, Concord, NH 03301, USA

Posted Tuesday, December 16, 2025 at 5:00 AM

REPORTING TO:
Service Manager EMPLOYMENT CLASSIFICATION:
Non-exempt / hourly

GENERAL

SUMMARY:

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time.

An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Provides automotive repair and maintenance services for customers, including but not limited to:
  Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
• Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
• Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
• Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
• Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
• Returns cores, batteries and used tires to designated security areas for appropriate handling.
• Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
• Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
• Completes all required training and certification for the position, including: taking and passing LMS training, safe equipment operation training, obtaining licenses and certifications (state vehicle inspector where required, T.I.A. tire service certifications, ASE G1/A4/A5), and delivering the 5-for-5 process to educate customers about their vehicle’s condition. Attends meetings and training sessions as needed.
• Quality, Safety & Housekeeping Responsibilities: road tests when necessary, secures vehicles, maintains cleanliness of work area and equipment, participates in shop maintenance, and complies with safety and loss prevention programs.
• Additional Responsibilities: maintains technical capabilities, reviews time worked and attendance in DAYFORCE, aligns with VIP culture and service standards, participates in team meetings, supports safe operation of shop equipment, and complies with regulations for hazardous waste disposal.
• Facility and Equipment Maintenance: maintains facility appearance and condition to meet security, safety, and environmental codes, ensures equipment is available for the team, keeps the service department clean, and logs facility or equipment issues.
• Procedural Compliance: enforces compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.

PERFORMANCE MEASUREMENT:

• Maintain minimum 50% productivity (billed hours vs. worked hours).
• Minimize customer come-backs by ensuring work is completed properly the first time.

STANDARD MANAGEMENT WORK WEEK:

• Schedule:
  
  5 days per week, 40 hours.
• Attendance: be ready to perform duties at shift start time and work all scheduled hours as directed by management.

REQUIRED QUALIFICATIONS:

1. Knowledge, Skills, and Abilities

• Read, analyze, and interpret…