Gambling Ambassador Supervisor

Job Category
:
Operations-Prevention & Recovery

Requisition Number
: GAMBL
003102

Apply now

• Posted :
  October 1, 2025
• Full-Time

Showing 1 location

Holyoke Recovery Coaching
2155 Main Street
Springfield, MA 01104, USA

Holyoke Recovery Coaching
2155 Main Street
Springfield, MA 01104, USA

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission.

There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement
• Salary | $53,000

Additional Benefits:

• Culturally Diverse population
• Clinical Licensing Support

Work Location:Holyoke, Brockton, and Hyannis

* Bilingual Candidates Encouraged to Apply

* EOE M/F/D/V

* Union/Non-Union

Job Summary:

The Gambling Ambassador Supervisor provides leadership and oversight for the Gambling Ambassador Project, a Massachusetts Department of Public Health, Office of Problem Gambling Services (OPGS) funded initiative. The Supervisor ensures that Peer Gambling Ambassadors are effectively delivering education, prevention, and awareness activities related to problem gambling within disproportionately impacted communities.

Duties and Responsibilities:

Supervision & Staff Support:

• Recruit, hire, train, and orient Peer Gambling Ambassadors.
• Provide individual supervision and annual performance evaluations, including disciplinary actions as needed.
• Facilitate regular staff meetings to promote communication, accountability, and program fidelity.
• Support professional development and ongoing training for Ambassadors.
• Monitor scheduling and outreach coverage to ensure community needs are met.
• Approve timesheets and mileage reimbursements.
• Responsible to engage men of color (members/peers) and families in guided and purposeful conversations about gambling and how it affects recovery.
• Increase awareness of what gambling is, where it is present in everyday life and build capacity of men to support each other through informed conversations that promote preventative peer-to-peer supports.

Program Oversight:

• Ensure Peer Ambassadors consistently provide education, prevention, and awareness activities in community-based settings.
• Monitor and review Ambassador reports and data submissions for accuracy and timeliness in line with OPGS and Gándara requirements.
• Maintain program records, spreadsheets, and reporting tools as directed by the funder and Gándara leadership.
• Foster and maintain partnerships with community organizations and stakeholders.
• Ensure program fidelity, quality improvement goals, and division objectives are met.

Minimum Qualifications:

• High school diploma or equivalent (required).
• Preferred: lived experience with substance use recovery and/or problem gambling.
• Experience supervising or coordinating staff or volunteers.
• Basic knowledge of scheduling and staff coordination.
• Bilingual (English/Spanish) or Bicultural preferred.

Valid driver’s license.

Reliable transportation.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.