Account Manager, Sales Rep

The Account Manager, Sales Rep will drive sales efforts by managing long-term relationships with established customers and developing new accounts. This reports to the Sales Director and will be responsible for ensuring customer satisfaction, overseeing order management, and leading strategic sales growth within the assigned territories or client segments.
Will require 15% annual travel to client locations and trade show/professional events.

• Primary point of contact for assigned customer accounts, and responsible for ensuring ongoing communication and responsiveness.
• Identify additional sales opportunities and areas to grow revenue within current accounts.
• Conduct business development and target new clients in key markets, including retail stores, amusement and entertainment centers, fundraising partners, or other wholesale buyers.
• Present product lines and updates to customers; recommend merchandise assortments based on customer needs and market trends.
• Collaborate with internal teams (e.g., customer service, logistics, merchandising) to ensure accurate order processing and on-time delivery.
• Maintain current knowledge of company products and industry trends to advise customers.
• Track sales metrics, prepare sales reports, forecasts, and analyses to support strategy and performance goals.
• Address and resolve customer issues or concerns promptly to maintain satisfaction.

• 2–5+ years of experience in sales, account management, or related B2B customer service
• Wholesale or distribution experience preferred/novelty or giftware product categories a plus
• Strong communication and negotiation skills; capable of building trust with customers and internal teams. Bi-lingual in Spanish is a plus.
• Experience prioritizing multiple accounts, managing time effectively, and handling detailed sales tasks.
• Comfortable with CRM systems, sales reporting tools, and standard office software.
• Will require U.S. travel to customer locations, trade shows, or company events
• Sales-driven mindset with a focus on customer success
• Self-motivated and goal-oriented
• Excellent problem-solving ability
• Ability to work independently and as part of a team