Merchandise Manager

WHO WE ARE

Level
99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new.

Like a video game, Players earn rewards, climb the leader board, and make progress – each time a Player comes back, the game remembers where they left off.

Alongside the games, Level
99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level
99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, and King of Prussia, PA. Level
99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit  for more details.

OVERVIEW

The Merchandiser runs the day-to-day of Level
99 merchandise program and ensures products move efficiently from concept to player-ready execution. They turn strategy into action, managing the line plan, maintaining Shopify, overseeing reorders, and making sure every product is correctly built, priced, and launched on schedule.

All Level
99 employees are passionate about getting the details right, anticipating staff and player needs, and advancing the Level
99 brand. This role is the operational core of the merchandise function. You will translate direction from the Head of Merchandise into tangible results, coordinating across Product Development, Supply Chain, Retail Operations, and Creative. Your work will ensure the merchandising pipeline stays on track, launches land cleanly, and players experience the brand consistently both online and in-store. The ideal candidate combines strong organizational instincts, analytical problem solving, and the ability to drive execution across teams.

This role plays a key part in connecting product vision to execution, ensuring the Level
99 brand comes to life through every item and player interaction.

• Line Planning and Forecasting: Maintain and update the master SKU plan, keeping track of what is launching, what is retiring, and what needs replenished.
• Forecast product demand: based on sell-through, player feedback, and seasonal trends to ensure accurate production quantities and minimize excess inventory.
• Own par-level strategy: make recommendations on replenishment quantities and timing.
• Track product lifecycle: (Core, Limited, Seasonal, Drop, Retired) and recommend transitions based on performance and inventory position.
• Support costing, pricing, and margin tracking: for all active and upcoming SKUs.
• Own the product launch tracker: from factory PO to retail launch, maintaining coordination with the Production Designer for art and asset readiness.
• Keep the merch calendar current: including approvals, handoffs, photo shoots, and launch dates.

• Shopify and Systems:
• Own product setup in Shopify including images, descriptions, pricing, tags, and collections.
• Keep Shopify and POS in sync with clean data and accurate stock levels.
• Own the reorder process from analysis to PO creation, working with factories on quantities, timing, and production updates. Partner with Supply Chain to manage inbound routing and delivery schedules.
• Partner with Marketing to make sure photography, copy, and product pages match brand standards.
• Build and maintain simple reporting dashboards to monitor performance, conversion, and inventory health.

• Retail Presentation and Planograms:
• Develop and maintain store planograms in partnership with Construction & Design and Retail Operations.
• Ensure product placement, signage, and visual presentation align with brand intent.
• Prepare launch kits, signage templates, and product setup documentation for retail teams.
• Request and review photo submissions and store feedback regularly to confirm accurate setup and product presentation.

• Performance and…