Clinical Office Coordinator-General Surgery

Clinical Office Coordinator-General Surgery

Join to apply for the Clinical Office Coordinator-General Surgery role at Emerson Health

The Clinical Office Coordinator performs a wide variety of responsibilities and support to the physician, reporting to the Practice Manager and General Surgeons.

Job Functions

• Greet patients upon arrival, maintain orderliness of reception area and Front desk ensuring patient confidentiality.
• Answer phones and retrieve and distribute messages appropriately.
• Process patients quickly and accurately through the computer-based scheduling system for future appointments, surgeries, and/or testing as appropriate for patient care.
• Order necessary office and medical supplies and ensure security of all medications.
• Capture and enter high-quality patient demographic and financial information via telephone interviews and hard copy (mail-in, facsimile, etc.).
• Identify insurance coverage and payer requirements for hospital services, process insurance verification, and other basic benefits information for patients, as necessary.
• Communicate with physicians’ offices and staff in a timely and professional manner.
• Maintain and support patient’s rights to care, privacy, and respect.
• Schedule and coordinate surgical procedures with the hospital and the patient.
• Enter daily and surgical billing charges to Athena.
• Other duties as assigned from time to time.

Minimum Qualifications

• Education:
  
  High School Diploma or equivalent required.
• Experience:
  
  One to three years Administrative Assistant/Medical Office preferred.
• Licensure and/or Certification:
  Graduate of a Medical Assistant/Secretary program preferred.
• Skills:
  
  Advanced proficiency with Microsoft Office applications and moderate keyboarding is required.
• Knowledge of GE Centricity to access and utilize electronic medical records preferred.
• Knowledge of Athena-based scheduling/billing software helpful.
• Strong customer service skills.
• Excellent organizational skills, detail-oriented with strong ability to multi-task required.
• Familiarity with medical terminology preferred.
• Ability to read, write, and communicate in English.
• Knowledge of patient billing, account processes, third-party billing, and revenue cycle preferred.
• Ability to maintain confidential information required.

Emerson Health is an equal opportunity employer and welcomes applications from diverse candidates.