Operations Specialist

Business, Location

Concord, MA.

Operations Specialist

Operations Manager

Manufacturing, Business Units, Client Services, Sales and Service team

Executing the day-to-day operations for material management for the Americas region. Implement effective operational procedures, policies, and standards for the Operations team for the Oxford Instruments America. Align processes with the developing needs to the business to create efficiencies.

The Operations Specialist is responsible for the execution and ongoing improvement of various operational processes for Oxford Instruments America. This individual will report to the Operations Manager while working closely with stakeholders across manufacturing, client services, and other departments. The Operations Specialist will maintain various operational standards, and report on these as required, to help meet both fiscal and unit-based service targets.

On occasion, this individual will travel to distribution centres, manufacturing sites and/or meetings.

• Material management, including responding to internal customers, order processing, stocking levels, and delivery management
• Commercial Invoice preparation
• Cycle counting on site service inventories
• Sales Order Management review and status processing
• Purchase order review and processing
• Track all outstanding requests, delivering quality results free of errors, and prompt responses
• Ad hoc and reoccurring reporting of KPI measures
• Manage internal customer escalations and issues which require calls, and/or meetings
• Ensure shipments follow government and jurisdictional regulations
• Other duties/projects upon request

• Meeting or exceeding time/volumes based KPI measures
• Timely completion of PDR goals
• Pace and Accuracy of individual
• Positive feedback from internal customers (Sales, Client Services, Manufacturing)

In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $70,000 - $88,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.

• A relevant degree with BS/BA or 3+ years of Operations experience.
• In-depth experience with relevant tools and systems within Oxford Instruments America.
• Proven experience serving the Americas region (US, CA and LATAM).

• Possess a strong sense of urgency
• Ability to anticipate the needs of manufacturing, sales, and customers to prioritize shipments and optimize stocking
• Experience driving process improvement initiatives to deliver step=function improvement in service levels
• Ability to communicate and operate as a cross-functional team with sales, service, product, and other departments
• Experience working in a dynamic environment that requires multitasking
• Continuous improvement mindset – looks for ways to increase efficiency and optimise ways of working

• A desire to and capable of working well in a team environment.
• Analytical with the ability to get things done quickly.
• Highly organized with a strong affinity for detail.
• Excellent communication skills in various formats (verbal, ppt, excel, etc.)
• Able to accept feedback and modify approach as required.
• High energy, resilience, and drive to achieve challenging goals.
• Builds effective working relationships internally and externally across the business.
• Scientific background or knowledge of the scientific market (preferable).