Belay; Support Staff - Diablo Rock Gym

Touchstone Climbing owns and operates 17 climbing gyms across California. But we’re more than gyms – we’re a community.

Diablo Rock Gym is looking for a new Support Staff (formerly Belay Staff). This will be a responsible, attentive, outgoing and enthusiastic individual who is comfortable and familiar with working in a climbing gym facility. Candidates must understand the risks and safety requirements of being in a Touchstone facility and convey this to any and all Touchstone members and guests. Individuals in this role will be teaching Intro to Climbing classes, giving belay tests, monitoring safety in the gym through frequent safety walks, helping maintain a neat and clean environment for our members and guests, supervising and belaying youth and adult groups, and more.

Applicants must feel comfortable with belaying and engaging with younger children. Lastly, individuals must be able to work an assortment of different shifts.

• Responsible and attentive—making sure that the climbing gym remains a safe and welcoming environment for all users.
• Enthusiastic, friendly, and accessible—comfortable with talking to customers in different capacities (i.e. teaching someone how to belay, giving corrections when necessary, giving a belay test, helping with retail, during safety walks, etc.).
• Proactive and takes initiative—recognizes ways to stay occupied when working (i.e. helping the front desk, wiping down fitness equipment surfaces, doing a towel/laundry run, etc.).
• Passion for climbing and working with people.
• Able to commit to at least two or more shifts per week and available on weekends and weekday evenings.

Starting pay is $16.50 an hour. Support Staff individual compensation decisions are based on a variety of factors, including but not limited to facility location and type, membership volume, experience, and job/position tenure.

• Medical FSA – All employees are eligible to make pre‑tax contributions to a flexible spending account for medical expenses.
• Paid Time Off – Vacation and sick leave provided.
• Free Gym Membership – Access to all Touchstone facilities.
• Flexible Work Schedule – Supporting work‑life balance.

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

If this sounds like something you’d love to do, we want to hear from you! Click Apply now to submit your application.