Tire and Battery Service Advisor

Position Summary

Be a Team Member:
Collaborates with team members to fulfil sales and service requests, educates other associates on tools, tasks, resources and mentors new technicians, communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert:
Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, demonstrating knowledge of point of sale systems and selling techniques. Be a Techie:
Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement using hand‑held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training, adapting to new tools and encouraging others to use them. Be an Owner:
Communicates equipment, tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit safety and compliance standards, reports safety hazards and problems with products, services and work areas, completes paperwork logs and other required documentation, ensuring merchandise is packaged, labeled and stored in accordance with company policies and procedures, identifies member needs, assists members with purchasing decisions and resolves issues and concerns.

Be a Talent Ambassador:
Being a brand advocate, valuing the members’ experience, modeling high quality service and products, developing influencing and inspiring others for working in a respectful, supportive and team‑oriented style, understanding roadblocks and assisting in training team members. Complies with company policies, procedures and standards of ethics and integrity, implements action plans using the Open Door Policy. Completes work assignments by using policies, data and resources, collaborates with managers, coworkers, customers and other business partners, identifies priorities and deadlines, communicates progress, determines and recommends ways to address improvement opportunities, adapts to and learns from change difficulties and feedback.

Respects the Individual, embraces differences, builds strong relationships, helps develop and mentor others, recognizes contributions and accomplishments. Acts with Integrity, maintains highest standards, models Walmart values, supports a regenerative company. Serves our customers and members, delivers results while putting the customer first, follows reliable information, balances priorities, considers own work’s impact. Strives for Excellence, displays curiosity, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, uses new technologies and skills, supports others through change.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry, Retail Experience

1225 Concord Ave, Concord, CA , United States of America

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet! Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities.

Programs range…