Toyota Service Advisor

Overview

Hendrick Toyota Concord

Location:

7670 Bruton Smith Blvd, Concord, North Carolina 28027

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• Desired
  
  Education:
  
  GED;
  High School Diploma;
  Associate Degree;
  Bachelor Degree;
  Master Degree;
  Doctorate Degree
• Field Of Study/
  
  Work Experience:
  
  Automotive;
  Accounting;
  Business;
  Human Resources;
  Information Technology
• Desired
  
  Work Experience:
  
  up to 3 years; 3-5 years; 5+ years
• Education/
  
  Experience:
  
  Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

• Valid Driver’s License
• Automobile Salesperson License

• Computer
  
  Skills:
  
  Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Communication
  
  Skills:
  
  Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

• Attendance:
  Regular and predictable attendance; shifts may include evenings, weekends, and holidays.
• Physical Demands:
  Regularly able to talk or hear; stand, walk, and sit. May be exposed to loud noise, vibration, exhaust fumes, and other service repair conditions.
• Environment Demands:
  Duties performed in the service area; may conduct road tests; frequent movement to convey information between customers and service technicians; interacts with customers and staff across departments.

• Verbal and Writing Ability:
  Read and comprehend instructions, and present information effectively in one-on-one and small group settings.
• Math Ability:
  Perform basic arithmetic operations.
• Reasoning Ability:
  Apply common sense understanding to carry out instructions and handle standardized situations.

To perform the job successfully, an individual should demonstrate the following core values:

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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