Manager, Operations

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Adapt Health offers full‑service home medical equipment products and services to empower patients to live their best lives—out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, we would love to hear from you.

The Manager of Operations oversees the operations performed within a branch. The role provides leadership, guidance and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient’s home is accurate and on‑time. The manager collaborates with leadership, health systems, hospice partners and key community referral sources to improve patient services and may serve as the site leader in the absence of on‑site leadership.

• Comply with all current government regulations and professional standards respecting patient care.
• Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by Adapt Health.
• Oversee timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required).
• Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by CMS, the Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
• Manage the logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals.
• Ensure cost‑effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout the organization.
• Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner.
• Control inventory at the branch level; place purchase orders in accordance with company restocking protocol.
• Address service concerns, identify trends and react accordingly.
• Work with regional and department leadership to resolve concerns and to improve the patient experience.
• Responsible for root‑cause analysis and problem resolution for all operations, reviewing trends of customer service failures, determining root causes, and implementing appropriate communication/measures for improvements.
• Maintain rapport with ordering physicians and referral sources; inform the physicians and pertinent others of changes in the patient’s condition through visit reports and telephone communication.
• Conduct consistent communication with regional and departmental leadership throughout the organization to review delivery resources and maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance.
• Work with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.
• Assist in resolving patient equipment problems under emergency conditions.
• Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.
• Other duties as assigned.

• An associate degree from an accredited college required; bachelor’s degree preferred.
• Five (5) years’ experience in HME leadership is required.
• Relevant experience in health care, insurance customer services, claims, billing is preferred.
• Valid and unrestricted driver’s license in the state of residence.

Adapt Health is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.