Facilities Account Manager; Part time

About City Wide

City Wide Facility Solutions is the largest management company in the building maintenance industry, with 100+ franchise locations across the US and Canada. Since 1961, we've been on a mission to create a Ripple Effect — positively impacting the people and communities we serve. We'd love for you to be part of that.

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We're looking for an enthusiastic Facilities Account Manager (Part time) who loves building relationships, solving problems, and making a real difference — one client at a time.

In this role, you'll be the friendly face and trusted voice for our clients, supporting our independent contractors and our operations team to make sure every account runs smoothly and every customer feels taken care of. If you're the kind of person who gets satisfaction from keeping things organized, resolving challenges quickly, and leaving people happier than you found them — this might be your perfect fit!

• About 20 hours per week with flexible scheduling
• A great mix of field visits, client conversations, and light administrative work
• Periodic on-site visits to keep tabs on quality (and say hello!)

• Building and maintaining strong relationships with your assigned client accounts
• Walking sites regularly to make sure everything looks and runs great
• Keeping contractors informed and aligned on expectations
• Jumping on client concerns quickly and seeing them through to resolution
• Keeping clean, accurate records in our CRM system
• Coordinating scheduling and service requests with ease
• Spotting opportunities to make good accounts even better

How We’ll Know You’re Thriving You’ll shine in this role if your clients are happy, issues get resolved fast, your site visits are consistent, and your communication and documentation are on point. We keep it straightforward — do great work and it shows!

• Competitive hourly pay (target rate of $40/hour, experience dependent)
• Performance‑based bonus eligibility
• Mileage reimbursement for site visits

• 2+ years of experience in operations and/or customer service
• Strong relationship management and communication skills
• Detail‑oriented with strong follow‑through
• Comfortable using Microsoft Office and CRM/database systems
• Reliable transportation for local site visits
• Must reside in the Inner East Bay of the Bay Area (Concord, Dublin, Livermore, Tracy, Antioch, etc.)
• Bilingual - English/Spanish an asset

This role is structured as a part-time track with potential progression into a full-time Facility Solutions Manager position based on performance, account growth, and business needs.

If you enjoy building strong client relationships and driving service excellence in a flexible 20‑hour role, we encourage you to apply.