Municipal Client Service Manager- Water- Bay Area

Job Description

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Client Service Manager (Water) – GHD Municipal Business

GHD’s municipal business in Water and Transportation is in a period of accelerated growth. Over the past few years, we have doubled our municipal portfolio, driven by strong client relationships, technical excellence, and a deep commitment to the communities we serve. Building on this momentum, we have launched a bold growth initiative to double our municipal practice over the next four years.

This next phase of growth is intentional, market‑focused, and rooted in long‑term partnerships with cities, counties, and local agencies.

To help lead this next chapter, we are seeking Client Service Managers (CSM)-Water who are energized by growth, trusted by clients, and motivated to shape the future of public infrastructure.

As a Client Service Manager for Water Clients in San Francisco, Oakland and Concord, CA and working with an energetic and high‑performing team, this position offers a variety of duties and will see you involved in:

• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies.
• Act as the voice of the client within the organization, ensuring their priorities and challenges are understood and addressed.
• Develop and implement client interaction plans to engage decision‑makers and influencers.

• Lead and mentor a Client Engagement Team to deliver innovative solutions tailored to municipal needs.
• Create and execute annual growth plans for municipal accounts, focusing on long‑term objectives (3–5 years).
• Monitor trends in public spending, regulatory changes, and infrastructure investments to identify opportunities.

• Identify and pursue new opportunities within municipal markets, including water, transportation, and urban development sectors.
• Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases.
• Maintain an active pipeline of projects and pursuits.

• Represent the organization at municipal meetings, conferences, and industry events.
• Promote the organization’s brand and capabilities to municipal stakeholders.
• Facilitate multi‑party communications when needed to resolve issues and advance strategic initiatives.

• For the client portfolio,
• Opportunity pipeline
• Bookings targets

• Customer Relationship Management (CRM) Data:
  Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.
• Personal Capability Building:
  Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in‑depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Key Account Management:
  Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
• Customer Relationship Development / Prospecting:
  Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the customer organization to ensure effective two‑way flow of information and resolution of issues.
• Customer Needs Clarification:
  Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium‑to‑long‑term customer needs, and develop and agree to a…