Automotive JR. Service Advisor

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Future Ford of Concord is part of the Future Automotive Group, one of the largest dealer groups in Northern California. Family‑owned and operated for 60 years, Future Ford of Concord promotes an excellent work‑life balance, culture, and a shared vision to “WOW” our customers.

If you’re passionate about customer service, enjoy working in a fast‑paced automotive environment, and want to grow your career with a winning team, we invite you to apply today.

Apply here:

The Junior Service Advisor serves as a key liaison between our customers and Service Technicians. This role is ideal for someone who enjoys building relationships, explaining technical information in a customer‑friendly way, and taking an active role in delivering an exceptional service experience.

You won’t be stuck behind a desk—this position allows you to stay engaged on the service drive, support technicians, and ensure customers fully understand recommended services to keep their vehicles operating at their best.

The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $21.00 and $25.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

• Employer Paid Life
• Additional Employee Life Insurance options
• Vacation
• Medical > HRA / HMO options
• Dental > PPO / DHMO options
• Vision
• Short Term Disability options
• Long Term Disability options
• Employee Training
• Employee Discounts
• 401(K) options
• Employee Assistance Programs

• Act as the primary liaison between customers and technicians, ensuring clear communication on vehicle needs and service recommendations
• Prepare and manage repair orders (ROs) by accurately documenting symptoms, diagnostics, repairs, and services in the service system
• Provide customers with clear and accurate estimates, including diagnostic fees, and obtain proper authorization for services
• Conduct a thorough vehicle redelivery process, reviewing completed work and answering customer questions
• Support customer service operations, including answering phones, scheduling appointments (as needed), and providing service status updates
• Follow up with customers after service completion to ensure satisfaction
• Build strong customer relationships that encourage repeat business
• Collect payments, close repair orders, and maintain accurate daily records

• Must have 1+ year Service Advisor experience in automotive field.
• Meet and exceed manufacturer CSI requirements.
• Must have customer service experience.
• Strong character and work ethic
• Strong listening and verbal communication skills
• Strong focus and desire to achieve sales goals.
• Dependable, responsible Team Player with a positive attitude
• Self‑starter with ability to work well as part of a team or independently.

All applicants must pass pre‑employment testing to include background checks, insurability, and drug testing to qualify for employment.

The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.