Service Advisor - Hendrick Volkswagen

Service Advisor

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Entres itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all federal, state, local and company safety rules and regulations in the performance of duties.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• up to 3 years
• 3–5 years
• 5+ years

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

• Valid Driver’s License
• Automobile Salesperson License

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Employee is regularly required to talk or hear. Frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians.

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one‑on‑one and small group situations to customers and other employees.

Ability to add, subtract, multiply and divide.

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Hendrick is an Equal‑Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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