Scheduling Manager​/Patient Access Manager

This range is provided by my Place Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

The Scheduling Manager builds and leads the scheduling function for the my Place Health PACE program—designing workflows, team structure, and KPIs that deliver timely, coordinated access to primary care, specialists, therapies, assessments, and transportation.

This newly created role blends hands‑on operations with strategic planning: you’ll stand up scalable processes, optimize tools and dashboards, and drive a high‑performing, participant‑centered culture. You’ll partner daily with the IDT, Transportation, Enrollment, and Center Operations to keep services aligned and moving.

Expect a fast‑paced, office‑based environment with heavy computer and phone use, plus frequent in‑person and virtual communication. If you’re a mission‑driven leader who loves building systems and using data to improve access and experience for frail and older adults, you’ll thrive here.

• Lead and inspire the team:
  Guide a high‑performing Scheduling team that coordinates participant appointments across the clinic, day center, home visits, and external providers.
• Grow talent and culture:
  Recruit, mentor, and develop staff while fostering a collaborative, participant‑centered culture aligned with my Place Health’s mission and values.
• Coach with clear goals:
  Set expectations, track KPIs, and provide regular feedback and recognition to keep the team focused, supported, and engaged.
• Own the schedule, end to end:
  Oversee daily scheduling workflows for primary care, specialists, therapies, assessments, and transportation.
• Maximize access to care:
  Optimize provider templates, lead times, and same‑day availability so participants get the right care at the right time.
• Connect the dots across teams:
  Partner closely with the IDT, Transportation, Enrollment, and Center Operations to keep services coordinated and running smoothly.
• Turn data into action:
  Monitor metrics like appointment accuracy, no‑shows, cancellations, and utilization—and use insights to drive improvement.
• Reduce friction, reduce wait:
  Implement strategies that minimize scheduling errors, cut wait times, and improve communication across departments.
• Align scheduling with strategy:
  Work with Care Delivery Operations leadership to ensure scheduling supports panel management, care continuity, and capacity planning.
• Tackle barriers head‑on:
  Lead root cause analyses on missed appointments, delays, and other access barriers, and drive solutions with clinical and operational partners.
• Streamline workflows & tools:
  Design and refine scheduling workflows that are efficient, accurate, and participant‑friendly.
• Partner on tech that works:
  Collaborate with Product, IT, EMR, and analytics teams to enhance scheduling systems, troubleshoot issues, and roll out new solutions.
• Plan for coverage and peak times:
  Support cross‑training and coverage plans so operations stay smooth during staff absences and high‑demand periods.
• Leverage dashboards and data:
  Work with analytics to build and use dashboards that track volumes, utilization, and access gaps across clinics and markets.
• Champion participant experience:
  Ensure the team delivers timely, empathetic, and culturally responsive communication to participants and caregivers.
• Own escalations with care:
  Serve as a key point of contact for complex scheduling issues and partner with leaders to resolve them quickly and thoughtfully.
• Keep us compliant and audit‑ready:
  Maintain adherence to PACE, CMS, DHCS, and HIPAA requirements related to scheduling and participant information.
• Measure what matters:
  Establish and monitor scheduling performance and quality metrics, sharing insights and trends with leadership.
• Support reporting & oversight:
  Partner with Compliance, Quality, and Care Delivery Operations to support audits, surveys, and regulatory reporting needs.
• Jump in where needed:
  Take on additional related duties and special projects as needed to support our participants, your team, and the growth of the program.