Aerospace Customer Service Manager

Element has an opportunity for a Customer Service Manager at our Rancho Dominguez facility. This is a key operational support role that is responsible for establishing and driving exceptional customer experience. This position serves as the primary point of contact for key customers and oversees service delivery ensuring timeliness and accuracy while leveraging data-driven insights to improve performance.

Salary: $115,000 - $150,000/year (Depending of Experience)

Eligible for the Sales Commission Plan

• Collaborate effectively with cross-functional teams including Sales to consult with customers on testing solutions, alternative approaches, identify upselling opportunities, and deliver expert guidance based on the organization’s capabilities and service offerings
• Serve as main point of contact for key customers, ensuring timely resolution of issues, maintaining proactive communication, and facilitating effective coordination among customers, internal teams, and leadership
• Develop and execute comprehensive customer experience strategies aimed at enhancing customer satisfaction, strengthening relationships and driving continuous improvement based on customer feedback and service performance trends
• Analyze, interpret, and clearly communicate operational and customer service data, providing insightful recommendations that guide decision-making and operational adjustments
• Manage timelines, deliverables, and stakeholder communications, ensuring consistent transparency, alignment, and effective execution of key programs and projects
• Lead customer-focused initiatives and operational improvement programs, ensuring they support strategic business objectives, enhance the customer experience, and strengthen operational efficiency
• Ensure excellence across all customer-facing processes, while providing mentoring and guidance to team members on best practices for customer engagement, communication, and operational excellence

• 5+ years of experience in business operations, customer service, or program management roles within a high-volume, customer-facing environment
• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred; equivalent experience will be considered
• Strong problem-solving skills, with the ability to interpret data, identify trends, and influence operational efficiency and service outcomes
• Demonstrated ability to collaborate effectively across teams, build strong working relationships, and influence without authority to drive results
• Exceptional professionalism, communication, and interpersonal skills, with a calm, solutions-oriented approach to resolving issues
• Proven ability to manage multiple priorities and deliver consistent results in a fast-paced, operational setting
• A commitment to maintaining a positive, focused work environment while prioritizing accountability, teamwork, and customer experience excellence

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.