Sales Manager

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Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.
Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out of each individual and be recognized as an employer of choice among the most exclusive hotels in the world.
Sales Manager
Mandarin Oriental, Lago di Como’s Sales Manager is responsible for the resort’s total revenue goals and quality targets and supports the Director of Marketing and Commerce in establishing the resort within local and international markets and securing transient, group and banqueting business for long lasting relationships with key agents and clients.
Duties And Responsibilities

Support MOHG philosophy and culture daily to ensure guests’ satisfaction and the achievement of our Mission
Analyze local market trends and develop new business leads
Handle and qualify the proposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximize the conversion of business
Ensure a “sales approach” in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed
Participate in external sales appointments, trips, fairs and trade shows when relevant for the specific market segment
Participate in local events and sales calls, including property site inspections
Demonstrate proactivity to bring back former clients and acquire new ones
Follow internal financial policies, managing and verifying client payments and outstanding balances
Use systems to pull out reports and analyze figures and data consistently
Enrich the existing database, ensuring time efficiency and data accuracy as per MOHG policies
Attend daily departmental meetings
Meet the objectives as set by the Company
Communicate and cooperate with all departments as required across the hotel and the whole Company
Follow company grooming policies

Requirements

At least a 3-years experience in a similar position within the luxury hospitality industry
Fluent in English and Italian. Other languages are considered a plus
Creative thinking and bespoke approach to guests’ requests and needs
Strong time-management skills
Good knowledge of Microsoft Office Package
Charming and dynamic approach to clients and colleagues
Problem-solving attitude
Strong presentation skills
Energetic, dynamic and enthusiastic
Available to flexible hours
Available to travel (local and international)

Seniority level
Mid‑Senior level

Employment type

Full‑time
Job function

Sales and Business Development
Hospitality

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.
All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.
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