Travel Consultant; Customer Service

Position: Travel Consultant (Customer Service)
Type:  Full-Time | Entry-Mid Level Role
Operations
Assistant Luxury Experience Designer
A multi-award-winning leader in the B2B Luxury Travel Industry, Queen of Clubs Group has been delivering innovative on-site lifestyle travel solutions since 2009. With offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan, we operate at the highest level of global luxury travel.
From private aviation and rare access to world-class events to bespoke journeys and exclusive experiences, we provide tailor-made solutions for the world’s most discerning clientele. To support our continued growth, we are looking for an  Assistant Luxury Experience Designer  to join our fast-paced, international, and newly established office in Chiasso.

Manage and coordinate luxury travel requests from A to Z, taking full ownership and reporting directly to the Team Leader
Oversee complete itineraries, including ground operations, hotels, villas, logistics, and exclusive experiences across Italy and Switzerland
Communicate daily with luxury suppliers, travel agencies, and international experienced advisors
Use Be Concierge CRM to create, manage, and track bookings and performance
Collaborate closely with the team to resolve client requests and challenges efficiently, discreetly, and at the highest service standards
Gather, analyze, and report client feedback to continuously elevate service quality
Lead, guide, and supervise assistant bookers, supporting their development and performance

Fluent in English; additional languages are a strong advantage
Highly passionate about luxury travel, lifestyle, and premium service delivery
Proven experience in the travel or hospitality industry, ideally within: travel agencies or tour operators, concierge companies or luxury hotels, wedding or event planning, family offices or luxury sales environments
Proactive, polished, and strongly client-focused
A senior position within a leading international B2B luxury travel brand
A dynamic, multicultural team of experienced travel professionals
This is  not a hybrid role  .