Operations Manager- E-commerce Fulfillment-FHN

Job Description

About Us:

is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we’re experiencing multiple years of double‑digit growth and significant customer expansion. We are a people‑focused, customer‑centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People.

Driven by Purpose. Winning by Performance.

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites. This role requires a hands‑on, people‑oriented leader who thrives in fast‑paced, high‑volume fulfillment environments and is energized by building strong teams and driving performance on the floor.

The ideal candidate brings strong operational expertise, a data‑driven mindset, and the ability to motivate associates while delivering speed, accuracy, and exceptional customer outcomes in a startup environment.

Commerce, Georgia (On‑site)

FHN — Sunday–Wednesday 7:00 PM – 5:30 AM

10%

Attractive annual salary of $90,000–$110,000 plus a performance‑based bonus.

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long‑term goals to meet organizational objectives, including ramp‑up and peak volume planning.
• Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on‑time fulfillment.
• Focus on continuous improvement and make decisions about enhancing value, service effectiveness, and profitability using data‑driven metrics and lean methodologies.
• Direct and oversee programs to ensure safety of all associates, equipment, and property.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Directly manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, retention, and workforce planning for peak volumes.
• Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.
• Participate in the collection of performance measurements per customer, vendor, and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high‑performance experience to our associates and customers.
• Maintain a visible, floor‑focused leadership presence to remove barriers, support teams, and drive real‑time problem solving.
• Build and sustain a culture of accountability, engagement, and ownership while motivating and developing high‑performing teams.

Be part of a forward‑thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.

If you are results‑driven, have a passion for change, and a desire to make a significant impact, we would love to hear from you. Click apply today to join !

This position is not eligible for immigration sponsorship.

• 5+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
• High volume e‑commerce experience.
• Strong background in both inbound or outbound.
• Critical thinking, problem solving and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
• Strong presentation, writing and speaking proficiency.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational skills.
• Experience with ADP platforms, including Work Force Now, Work Force Manager, ADPRM helpful.
• Ability to work a flexible schedule to meet the operation’s needs.

• Bachelor’s degree in supply chain or Logistics or business‑related field preferred.
• 3PL experience.