General Liability Manager

We are searching for an experienced General Liability Manager for our Store Support Center located at 600 Citadel Drive, Commerce, CA, 90040.

The primary role of the Claims Manager, General Liability is to manage and support the company’s claims management programs and processes, including management of the work of the third‑party claims administrators and related claims consultants.

• This position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability Bodily Injury, Property Damage and Subrogation claims.
• Provides quality claim handling throughout the claim life cycle (customer contacts, coverage/CRT, investigation, evaluation, reserving, litigation management, negotiation, resolution and subrogation) including maintaining full compliance with internal and external quality standards and state specific regulations.
• Provides consulting and training resources and serves as a contact and technical resource to the field and our business partners.
• Provides quality customer service and ensures file quality and timely liability analysis.
• Directly investigates each claim through prompt and strategically‑appropriate contact with appropriate parties such as store employees, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
• Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
• Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as nurse consultants, social media checks, SIU investigators, medical canvas and other experts.
• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation.
• Maintains claim files and documents claim file activities in accordance with established procedures.
• Utilizes diary management system to ensure that all claims are handled timely.
• Establishes and maintains proper indemnity and expense reserves.
• Recommends appropriate cases for discussion at round tables.
• Attends and/or present at round tables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
• Applies the Company’s claim quality management protocols and Best Practices to all claims; documents the rationale for any departure from applicable protocols with or without assistance.
• Develops and employ creative resolution strategies.
• Responsible for prompt and proper disposition of all claims within delegated authority.
• Negotiates disposition of claims with claimants.
• Recognizes and implements alternate means of resolution.
• Manages and oversees in‑house/attorney represented and litigated claims.
• Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
• Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
• Tracks and controls legal expenses to assure cost‑effective resolution.
• Attends depositions, mediations, arbitrations, pre‑trials, trials and all other legal proceedings, as needed.
• Represents the company as a technical resource, attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.
• Actively provides mentoring and coaching to less experienced staff to increase the technical expertise and improve bench strength.
• Shares accountability with business partners to achieve and sustain quality results.
• Evaluates all claims for recovery potential; directly handles recovery efforts and/or engages and directs company resources for recovery efforts.
• Responsible for oversight and management of all claims management processes – settlement of claims, claims reporting, claims activity management,…