Claims Specialist

Schedule: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Compensation: Starting at $25.00/hour plus quarterly incentives

At TCI, we’re committed to delivering outstanding logistics solutions with integrity, teamwork, and innovation. We’re seeking a detail-oriented and motivated Claims Specialist to join our team. This is a great opportunity to work in a fast-paced environment where your organizational skills and problem-solving abilities will make a real impact.

The Claims Specialist is responsible for investigating, evaluating, and resolving claims involving auto, bodily injury, property damage, freight, and subrogation. This role requires direct interaction with claimants, insurance carriers, attorneys, vendors, and internal stakeholders to ensure claims are handled efficiently, fairly, and in compliance with company policies. The claims specialist plays a key role in controlling costs while delivering responsive, customer-focused claims service.

• Investigate and evaluate claims by reviewing incident reports, inspecting damages, interviewing involved parties, and gathering supporting documentation.
• Determine liability and damages by assessing coverage, establishing responsibility, and calculating fair settlements for auto, property, bodily injury, and freight claims.
• Negotiate and resolve claims with claimants, attorneys, and carriers to reach fair and timely settlements.
• Communicate with stakeholders, including insurance carriers, internal departments, and external partners, throughout the claims process.
• Manage claim files by documenting all activities, maintaining detailed notes, and ensuring compliance with company requirements.
• Work with the team to approve repairs, determine fair market value, and manage asset salvage, disposal, or sale decisions.
• Respond to inquiries from claimants, vendors, and internal teams, providing updates and follow-up information.
• Prepare reports on claim activity, outcomes, and trends for management review.
• Support continuous improvement by identifying opportunities to improve claims handling processes and outcomes.

• Strong administrative, organizational, and customer service skills.
• Excellent written and verbal communication.
• Ability to thrive in a fast-paced environment with accuracy and attention to detail.
• A team-oriented, flexible, and solution-driven mindset.
• High level of confidentiality and professional ethics.

• Proficiency in Microsoft Excel, Word, Teams, Adobe, Docu Sign, and Outlook.
• Prior experience in transportation, logistics, or insurance claims adjusting.
• Familiarity with freight and subrogation claim processes.

Be part of a dedicated, supportive team in a growing company.

Contribute directly to resolving claims and improving processes.

Work in a culture that values innovation, accountability, and teamwork.

We are a family-owned company doing business since 1978.

We are dedicated and committed to safety, each other, and our customers.

Our team is positive and passionate and come to work each day with a "Can Do" attitude. We strive to be creative problem solvers who bring innovative thinking in all our work.

Being ethical, transparent, and accountable has helped shape our team and how we do business. We are looking for more people that match our core values to join our team.