Partner Relations Customer Service Representative

Partner Relations Customer Service Representative

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Job Description Summary

To serve as the key link between the Roadrunner organization and its Partner Carriers. This role will be based on site out of either our Commerce, CA, or Philadelphia, PA, location.

• Developing and maintaining strong, mutually beneficial relationships that contribute to Roadrunner’s strategic goals and growth.
• Monitoring and reporting on partner performance.
• Providing administrative support to the assigned Partner Carriers.
• Troubleshooting solutions on problem shipments or issues that arise.
• Onboard new partners and train them on Partner Portal and daily expectations.
• Work closely with internal teams (operations, linehaul, sales, customer service, OS&D).
• Monitor and distribute daily, weekly, and monthly reporting to assigned Partner Carriers.
• Monitor and analyze various aspects of each Partner’s performance including OS&D/CSR, active shipments, admin imaging, CPOV, timely unload of trailer, and data entry compliance.
• Ensure Partner Carriers comply with company policies and safety standards.
• Written correspondence as needed.
• Other duties as assigned.

• High school diploma or equivalent preferred.
• Two years experience in transportation, customer service experience, analytical experience, strong PC skills (MS‑Excel, MS Word, MS Teams, Power BI), data entry experience, excellent phone manners, accurate with details and a demonstrated ability to prioritize and handle a variety of tasks in an organized manner.
• Good knowledge of business English, spelling and punctuation, grammar and office practices and procedures.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Communicate internally with entire corporate office and externally with all external contacts.
• Basic personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• Proficient typing (ability to type 35‑40 words per minute), filing and ten‑key skills.
• Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to identify internal and external customers' needs and relate information to appropriate personnel quickly and correctly.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.
• Ability to prioritize and organize.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  • Sedentary physical activity performing non‑strenuous daily activities of an administrative nature.
  • While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, focus with close vision, and talk and hear others in conversations via the phone or in person. The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch or crawl and lift objects up to 10 lbs.
• Work Environment:
  • The noise level is moderate based on general conversation tones, ringing phones, and laser printer operation.
  • Work in well‑lighted, heated and/or air‑conditioned indoor office setting with adequate ventilation.

• The compensation for this role will be $19.00 – $20.00 per hour.

• Philadelphia, PA
• Commerce, CA

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!