Business Operations Administrator; Ground Commercial Transportation - Denver International Airport

About Our Job

Denver International Airport (DEN) is currently looking for a Business Operations Administrator to join our Commercial Transportation Team.

Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN the 4th busiest airport in the U.S. and the world’s 10th busiest airport. With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise.

Join DEN’s diverse, inclusive and talented workforce of more than 40,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting target salary range for this position is $60,064 to $79,000. We also offer generous benefits for full-time employees which include but are not limited to:

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Eco Pass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities;
  Courses and Career Development Resources
• And so much more!!!

In this role you will supervise the administrative support staff in the Commercial Transportation section. These employees work in a variety of positions including the Airport Office Building (AOB) and the Automated Vehicle Identification (AVI) office. You will have the opportunity to lead a team that delivers a significant impact to the airport on a daily basis while engaging with multiple work groups within the Parking and Transportation department.

Additionally, as the Business Operations Administrator you can expect to:

• Identify and resolve issues encountered during daily administrative operations and determine appropriate resolutions that ensure the continuity of operations while providing a high level of customer service. Act as liaison for contractors, ground transportation operators and other entities that utilize the airport’s parking and transportation services
• Ensure that all Commercial Revenue Permits, regulatory authority, and insurance are valid and up to date
• Promote an environment that encourages inclusion, teamwork, innovation, high quality employee engagement, and open communication, both vertically and horizontally. Inform staff of relevant business issues and department initiative, including their impact on the organization
• Research, develop and provide recommendations for department and/or section strategies and initiatives that move the organization forward
• Monitor inventory and replenishment of equipment and supplies and assist with surplus of equipment and furniture
• Work with DEN Finance to address Commercial Transportation Revenue collection issues, through PROPWorks, Workday, Revenue Collection and Reporting, AVI tags, and other software
• Work closely with the Parking Business Operations Administrator and the Parking administrative support staff to ensure continuity of operations and provide a high level of service to the airport’s passengers and employees
• Participate in recruitment process and selection of candidate(s) for job opening(s). Develop and modify work plans, methods and procedures, determine work priorities and develop work schedules to provide adequate staff coverage that may require creative scheduling techniques. Provides guidance and assist staff with difficult and/or unusual assignments;
  Assigns and distributes work, reviews work for accuracy and completeness and returns assignments with recommendations for proper completion
• Develop performance evaluations and provide meaningful feedback while evaluating the work of an employee; provides reward and recognition for proper and efficient performance. Develop and implement training and…