Customer Service Associate - Deck Superstore: Commerce

Overview

Join our team and step into the vibrant world of outdoor design and construction!

The Deck Superstore, is a one-stop shop with everything in stock for deck projects including decking, railing, framing, foundation, hardware, lights, and architectural lumber. We are seeking a Customer Service Associate (CSA) to work at our Commerce City location.

Position Summary:

The Customer Service Associate (CSA) is responsible for providing information and assistance to customers, in person or by phone, email, or written correspondence. This role is instrumental in determining the nature of a problem or request and responds or directs individual to correct resource.

Working With Us Has Its Rewards:

• Hourly pay range of $23-$24 per hour.
• Monday through Friday, Day Shift
• A competitive health care plan typically starts following the 31st day of employment
• A generous matching 401(k) plan
• Tuition reimbursement up to $10,000 per academic year
• A generous paid-time off package
• Corporate discount opportunities and more

Why The Deck Superstore? The decking industry is an essential part of the building products industry that will continue to show dependable long-term growth.

The Deck Superstore plays an integral role in leading this industry growth through the formation of a dynamic, forward thinking, and driven team.

This is a very exciting time for our company. We are growing, introducing new products, and making technological investments as we continue to expand and sustain our position in the market as an industry leader.

We know that people are our most important resource. We are focused on investing in our people and creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers at The Deck Superstore to fully leverage their potential.

Essential Duties and Responsibilities:

• Act as the customer service role model for the branch
• Provide information about products and services
• Assist with resolving customer service related issues
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Serve as a liaison between customer and sales department
• Assist branch management by addressing issues when necessary
• Serve as a key contact for multiple processes
• Perform related work assignments as directed

Required

Education and Experience:

• High school diploma or GED
• Demonstrated customer service experience

Required Skills/Abilities:

• Strong interpersonal and communications skills, both verbal and written
• Energetic, organized (great time management) and able to manage a wide range of priorities
• Exceptional customer service skills

Work Environment: General warehouse, showroom and/or office

Physical Demands: This job requires the ability to sit, climb, stand, and lift and/or move.

Position Type and Expected Hours of Work
:
This is a full-time position Monday through Friday; some overtime may be required.