Customer Service Associate II

Overview

Join to apply for the Customer Service Associate II role at Dollar Tree Stores
.

We are seeking a positive, friendly individual ready to help create an inviting shopping experience for our customers.

• Assist with daily store operations, from merchandising to supporting customers
• Maintain a clean, welcoming store environment
• Cross-train to support cash register and front-end duties as needed
• Receive merchandise, unload trucks, and process freight safely and efficiently
• Merchandise and stock as required
• Ensure cleanliness throughout the store, including restrooms, floors, and general areas
• Provide a positive, safe, and respectful environment for customers, associates, and leaders
• Manage sales transactions at the assigned cash register
• Maintain security of cash and protect company assets
• Other duties as assigned

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment preferred
• Ability to follow instructions and interpret operational documents
• Ability to lift 30-50 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting with or without accommodation
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills
• High level of integrity
• Proficiency in basic math for cash accounting

• Medical, pharmacy, dental, and vision insurance
• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And more

We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. Employment decisions are made without regard to any protected status. We comply with applicable laws, including reasonable accommodations under the Americans with Disabilities Act (ADA).

This job specification is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.