Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people and strive to provide help and inspire confidence in our clients, associates, and communities everywhere. We maintain a high performing, connected culture where everyone feels like they belong. This role supports three H&R Block tax offices and focuses on leading teams to accelerate seasonal tax business. The role is not remote and requires in-person work.

A flexible part-time schedule starts in the fall to prepare for the busy tax season; from January to April, the role transitions to full-time with evening and weekend hours as needed.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to grow the seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices.
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.
• In-person work across multiple offices; travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment (if applicable).

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns
• Build an engaging team environment across offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of required tax coursework or assessments

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and leading toward a growth culture
• Strong decision-making and judgment in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency and MS Office skills
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical coverage, 401k, Employee Stock Purchase Plan, and other benefits with eligibility
• More benefits information at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and to belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.