Rental Field Service Dispatcher- Wagner Rents

Rental Field Service Dispatcher – Wagner Rents

Would you like to be part of a focused, dedicated team? Do you want to grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to thrive under Wagner’s reputation for excellence. We provide benefits and tools to maximize your potential and grow within the company.

• Paid Time Off (PTO) Plan – Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans – 401(k) and Roth 401(k); company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU – Access to payroll deductions, savings, accounts, loans, VISA card, and more
• Additional benefits include Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, , and discounted employee phone plans

• Maintain written record of communication to ensure customers are aware of work scope
• Preorder parts and tooling as necessary
• Review problem work orders
• Invoicing & closing work orders
• Initiate work order opening and assign estimate value
• Update work orders as job scope changes
• Follow up with technicians on status of assigned work orders
• Provide communication to customers on schedules, warranty, etc.
• Provide communication to other cost centers for scheduling component repairs and machine scheduling
• Communicate new estimates to customers via fax or e‑mail when scope changes
• Prior to rework completion, communicate with service manager about the nature of rework required
• Handle all incoming customer calls and inquiries regarding field service work
• Provide input to the Field Service Manager for truck and tool purchases
• Assist in identification and development of new market opportunities related to Wagner Equipment Co.
• Serve as secondary contact for resident field servicemen
• Serve as initial contact for customers requiring field service repairs
• Add segments to jobs as scope changes and adjust job estimates accordingly
• Establish internal priority system for field manager to pick up workflow
• Communicate to the service clerk information on problem jobs for resolution prior to invoicing (via computer or phone flagging system)
• Other duties as assigned by manager

Pay Rate: $70,588.37 – $88,238.84 annually (pay depends on education and experience)

Location: 5455 Holly St, Commerce City, CO

• High School Diploma or GED
• 3+ years in a position requiring strong communication skills
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• Some industry knowledge preferred

• Assign work orders to technicians as appropriate
• Provide input to the field service manager on employee performance and recommend appraisal and training needs
• Report any rework or non-productive activity by technicians to the field manager

• Standing, walking, talking, sitting, use of hands & hearing
• Data entry, telephone usage, reading/writing, reasoning, organization, communication, and math skills
• Safety & product knowledge
• Sedentary work primarily sitting/standing; may require lifting/moving up to 25 lbs
• Basic knowledge of Microsoft Word, Excel, and Outlook
• Intermediate knowledge of DBS

• Noise:
  Quiet
• Ability to work in a fast‑paced environment
• Indoors

Job offers are contingent upon completion of required pre‑employment screenings, including but not limited to background checks, drug/alcohol testing, fit‑for‑duty testing, and other job‑related tests or screenings. This job description is not designed to cover all activities; duties may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills, and abilities.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.