Services Manager; Dicks Sporting Goods Park

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sounds like a winning formula for you.

Join us!

Under direction of the General Manager, this individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite and Catering Operations. Specific responsibilities include but are not limited to:

• Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
• Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
• Work directly with team specific representatives for teams and point of contact for Front Office, Subcontractors, Ownership, Visiting Teams, Media and League Executives.
• Build and maintain strong relationships with multi-year premium suite holders, booked gate catering events, VIP Mesa and Ledge guests as well as Individual Game Rentals for 50 games and concerts a year as well as smaller onsite catering events.
• Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
• Conducting meetings to update staff on daily goals & objectives.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
• Assist the General Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
• Oversee departmental midyear and end of the year reports.
• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
• Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
• Take billing information and collect credit cards on suites.
• Daily communication with clients on booked spaces and verifying orders, menus and packages prior to event.
• Print menu cards, menu labels, expo food to suites.
• Verify suites and gates are cold set pre-event and hot set day of event.
• Support other Denver venues premium spaces.
• Perform other related duties, tasks and responsibilities as required.

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a Bachelor's degree with a minimum of 3-5 years management experience in the contract food-service industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.
• Kno…