Patient Access Representative - MART, Pre-Registration

Job Title

Patient Access Representative – MART, Pre‑Registration (2600172)

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse, and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and Patient Throughput.

Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative in our MART Pre‑Registration ... is responsible for accurately and efficiently initiating and receiving patient calls to preregister MART outpatient services while providing the highest level of customer Service. The MART Registrar secures financial clearance through insurance verification, authorization/referral validation, and POS collections, reviews registrations for completeness and correctness, and supports the registration areas with financial services expertise.

• Obtains complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a “clean” bill.
• Responsible to complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity during the pre‑registration process.
• Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities.
• Supports POS collections by securing co‑payments, at time of pre‑registration.
• Utilizing various worklists, monitors and ensures registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high‑quality patient‑centered care.

Associate’s Degree with one year working experience in a customer service, public health, healthcare, or related industry such as insurance.

In lieu of degree, two years of demonstrated excellence working in a customer service, call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.

• Demonstrated excellence in verbal and written communication, computing and multi‑tasking skills.
• Experience speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

• Bilingual in English and Spanish. Billing, Accounts Receivable or Customer Service, Call Center experience.
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, Financial, IT systems.
• Knowledge of medical terminology.
• Previous experience as a patient access representative at a Medical Center.

• Resume/CV should be included with the online application.

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

Within the initial review, if no candidate was selected to fill the position, additional applications will be considered. However, the posting will close once a finalist is identified, and at a minimum, two weeks after the initial posting date. If no candidate is identified and hired within 90 days from initial posting, the posting would close and possibly be reposted at a later date.

• Stony Brook Medicine is a smoke‑free environment. Smoking is strictly prohibited…