Customer Service Supervisor

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands:
Container Port Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

Container Port Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website:

Container Port Group (CPG®), a World Group company, is currently looking for a diligent person to join our family as a Customer Service Supervisor for our growing transload facility in Columbus, OH!

The Customer Service Supervisor is responsible for overall operations within the CTF Office, including and not limited to Facility Safety Culture, Processing of Accounts Payables, Customer Satisfaction, International Documents, Fumigation & Booking Schedules, Load Planning and Train Releases, Scheduling of Inbound Trucks, CTF Scale Operation and Training of New Employees. This position provides administrative support and Customer Service to CTF/CPG/WDS Customers and Employees to Ensure Productivity and Customer Satisfaction.

Does this sound like you? Get in touch with us by applying here!

• Answers Phones and Respond to Emails
• Conducts Facility Safety Meetings Every Morning
• Train and Cross Train New Administrative Team Members
• Communicate Any Challenges or Resolutions to Upper Management.
• Oversee All Administrative Job Functions and Ensure Quality Assurance.
• Slip Seat or Fill in for Any Team Members During PTO or Medical Leave.
• Oversee NS Train Communications, Load Planning and Scheduling
• Assists in Communicating Delivery Times and Weight Capacities with Drivers Daily
• Audit and Monitor Customer Bookings and Completion by Cutoff Dates
• Checks to Ensure Rail Billing is Complete and Accurate
• Inventory Control of Steel Products for Customers
• Office and Yard Supply Ordering for Operational Needs
• Temporary Employee Timecard and Hours Approvals
• Oversees the Weighing Inbound and Outbound Trucks and Containers.
• CTF and Customer Per Diem Disputes and Resolutions
• Assists with Scheduling and Documentation of the Daily Fumigation Schedule (NDGI)
• Oversees the Requests of Equipment from ITS CY/Depot
• Conducts Interviews of New Potential Applicants and New Employee Onboarding
• Collaborate Daily with Yard Supervisor on Day-to-Day Operations.
• Greets Customers and Incoming Visitors in a Professional and Friendly Manner.
• Processing Accounts Payable
• Customer Invoicing and Distribution
• File Retention and Maintaining Internal Paperwork

• Customer-Service Oriented
• Ability to Multi-task
• Attention to Detail
• Exceptional Written, Verbal, and Inter-Personal Skills
• Computer Skills are Critical and Must Include Excel, Word, and Outlook

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time
• Must be able to constantly operate a computer and other office equipment