Operations Agent - CMH

Job Summary

Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You'll help customers board, check flight details like weight and balance, and talk with other airport teams to keep things running smoothly. Every day, you'll help our flights stay on schedule and make sure our customers feel cared for and our crew has what they need.

Whether you're new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/Day With Ops Agent

External applicants must currently reside in the State of Ohio. Applicants who were interviewed by phone, virtually, or in‑person for the Operations Agent position at CMH within the last 12 months will not be considered. Over 18, U.S. citizen or authorized to work in the U.S. No future sponsorship available.

Pay of $20.40 per hour, with the opportunity for future increases per the collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

• Fly for free on any open seat on all Southwest flights (eligible dependents)
• Retirement Savings Plan with dollar‑for‑dollar 401(k) match up to 10% of eligible earnings
• Potential annual profit‑sharing contribution on a discretionary basis
• Competitive health insurance for you and eligible dependents; coverage starts first day with enrollment within 30 days
• Explore more benefits at

• Provides friendly service to and maintains positive relationships with all internal and external customers
• Works in a cooperative spirit to ensure the success of the company
• Responsible for providing legendary customer service to people boarding the aircraft by coordinating ramp, operations, provisioning and servicing aircraft to ensure on‑time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities; may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes; opens and closes stations, advising Dispatch
• Handles station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms; advises Dispatch, FLIFO and stations of flight departures/arrivals
• Closes out flights; files and maintains accurate flight papers; ensures aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning customers
• Works with Gate Agents to expedite check‑in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks baggage when necessary; uses jetway stairs to carry items from jetway to ramp
• Writes and submits irregularity reports as required; checks cargo on hand to ensure it is properly logged and accounted for; ensures board mail and company material is dispatched to indicated stations
• Receives, refers, or makes paging calls and announcements as appropriate; keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Prepares statistical reports to record information from trip papers; operates equipment for flight information display systems and updates system when operationally necessary
• Properly maintains and wears the uniform by company regulations and presents a neat and professional appearance while on duty
• Provides friendly service to all co‑workers and customers; performs special tasks or assignments as delegated by supervisors or station management personnel
• Responsible for ground security and assuring operations follow security procedures
• May perform the duties…