Financial Services Professional
Listed on 2025-12-30
-
Social Work
Bilingual
Solutions Center Representative - Life Insurance
Pay Rate
: $19 per hour, paid weekly
Location of Assignment
:
Hybrid
Schedule
:
Monday – Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week
Target Start Date
: 12/1/2025, upon completion of new hire onboarding
Training
: 5 weeks hybrid (2 days in office Tuesday/Wednesday, 3 from home). Weeks 1-4 Monday-Friday 10:00-6:30. Week 5 Monday-Friday 8:00-8:00 EST. No time-off allowed 12/1-1/8.
Candidate must have access to router. Client will provide an Ethernet cable.
Position SummaryAs a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements to best handle inquiries, resolve account concerns, and educate customers on plan benefits while building strong relationships.
Key Responsibilities- Handle inbound calls from members, partners, and financial professionals.
- Interpret policy changes and provide expert guidance.
- Maintain records and use insights to enhance customer relationships.
- Ensure compliance with industry regulations and company policies.
- Educate customers on financial implications, penalties, and plan benefits.
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed.
- Participate in career development and goal-setting sessions.
- Education
:
Recent degree in finance, business, insurance, economics, or communications preferred. - Experience
: 1+ year in customer service or sales. - Skills
:- Knowledge of various insurance products and the sales process.
- Solid understanding of legal implications of certain product features in different states.
- Strong communication and problem-solving abilities.
- Computer proficiency.
Entry level
Employment TypeContract
Job FunctionAccounting/Auditing, Administrative, and Information Technology
IndustriesFinancial Services, Accounting, and Investment Advice
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