Public Safety Agent - Part-Time

Overview

LEGENDS & ASM GLOBAL – Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed.

Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, and more than 50 meeting rooms within 2 million square feet of space. You will greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security.

As the “eyes and ears” of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the front line and will experience the excitement and energy of the event. Assists in event related activity as required.

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Perform regular and routine security rounds of the campus; note and correct unsafe or insecure conditions, and take action as needed
• Complete detailed reports on activity during shift
• Complete written incident reports
• Direct visitors, deliveries and related personnel to proper areas; notify related departments of arrival/departure
• Operate and monitor computerized fire alarm system and surveillance cameras
• Operate company vehicle to transport employees or patrons around campus
• Take appropriate action in the event of an emergency
• Interact with guests in a friendly, courteous and polite manner; initiate contact within 10 feet and offer assistance when needed
• Communicate effectively with large groups or when speaking to guests
• Understand the importance of providing customer service and the principle “The Magic is in the Details”
• All other duties and responsibilities as assigned

• Surveillance (CCTV) skills (preferred but not required)
• Working knowledge of security and public safety functions
• Customer service techniques
• Fire alarm system knowledge
• Basic knowledge of Microsoft Office applications
• Must be able to use a two-way radio at all times
• Professional appearance at all times
• Ability to keep information confidential
• Valid state driver’s license
• Ability to pass background check

• NIMS ICS 100
• NIMS ICS 700
• CPR, First Aid, AED (maintain through employment)
• Obtain security license under the Ohio Department of Public Safety (maintain through employment)

Previous experience as a security officer. Law enforcement, Military, Fire, or Emergency Medical Service background preferred, but not…