Inside Sales Representative, Federal

Overview

The Inside Sales Representative, Federal provides experienced sales support to assigned Federal accounts. This role provides reactive phone support, e-mail sales support, and engages in proactive business development efforts to grow Government Sales. This position is primarily responsible for assisting with sales, updating Federal pipeline, driving interactions, and monitoring assigned email box. This role supports assigned Federal accounts, working in conjunction with the outside sales team to drive new business and meet established sales quotas.

• Reviews bid documentation and collaborates with Vertiv personnel to get opportunity quoted.
• Collaborates with manager and field sales to identify end users and Vertiv partners that can be targeted with phone and email sales outreach.
• Reviews pending deal registrations and works with the field team to approve or deny request.
• Works to close opportunities assigned to the Inside Sales Representative and/or their assigned accounts.
• Strategic sales support to outside sales by providing sales and technical trainings.
• Informs accounts on current promos, new product launches, and Vertiv Partner Program updates.
• Meets assigned sales quotas, objectives & key results (OKRs), and key performance indicators (KPIs).
• Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase sales revenue.
• Provides dedicated support to answer or coordinate responses for all requests from assigned accounts. Assists customers in determining the best solution for their needs.
• Understands and communicates company product or services features & benefits and promotes the advantages of our company to assigned accounts.
• Answers basic technical questions about Vertiv products.
• Provides quotes, information on product availability, pricing, and competitive portfolio cross-referencing suggestions.
• Generates, updates and tracks CRM opportunities, whether originated or assigned.
• Works with the sales operations team to answer questions regarding company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectation/need.
• Redirects calls as appropriate to other departments such as technical support, services, or application engineering.
• Participates in sales events and trade shows to educate and promote products and services.
• Other duties as assigned.

• Associate's degree (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience.
• Minimum of 1 year of work experience required.
• Excellent communication skills, both written and verbal.
• Excellent customer service, organizational, and analytical skills.
• Ability to work and multi-task in a fast-paced environment.
• Proficient in MS Office.

• Bachelor's degree
• 1-2 years sales experience working with the government or experience with IT resellers.
• Knowledge of technology including software, hardware, and/or networking.
• Experience with CRM management.
• Experience with proactive selling in a B2B environment.

• Standard office environment.

• 10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities:
Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our strategic priorities include Customer Focus, Operational Excellence, High-Performance Culture, Innovation, and Financial Strength. Our behaviors include Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, and Learn and Seek Out Development.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of…