Digital Sales Coordinator

What You’ll Do

• Respond promptly to online inquiries and call-in leads via phone, text, and email
• Educate prospects on Epcon communities, floor plans, lifestyle offerings, promotions, and the appointment process
• Qualify prospects and schedule appointments with Sales Consultants
• Re-engage inactive prospects through outbound phone and email outreach
• Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
• Track and report conversion metrics to support sales performance
• Stay informed on market trends, competitors, and industry conditions

• Monitor CRM and call-tracking platforms to ensure data integrity
• Proactively troubleshoot system issues in partnership with IT and software vendors
• Coordinate with Marketing on campaigns, templates, and CRM updates
• Perform CRM maintenance and data clean-up as needed
• Enter and maintain MLS listings, including photos, pricing updates, and status changes

• Proven success as an Online Sales Counselor (homebuilding experience strongly preferred)
• Experience with CRM systems, digital sales tools, and call analytics platforms
• Bachelor’s degree preferred, but not required
• Strong understanding of structured sales processes and lead qualification
• High sense of urgency with consistent follow-up habits
• Customer-service driven with excellent phone presence
• Process-oriented, detail-focused, strong written and verbal communication skills
• Proficient in Microsoft Office (Excel & Word) and CRM systems
• Ability to manage multiple priorities independently
• Hybrid position with 10% travel (two in-person visits to each region annually, plus annual conferences)
• Regular schedule is Saturday through Wednesday; weekend availability required
• Sedentary work environment with extended computer and phone use
• Valid driver’s license required
• Ability to pass background check and drug screening
• $60,000 annual base salary + commission & bonus opportunities
• Eligible for quarterly bonus program tied to online sales performance
• Medical, dental, vision, and 401(k) benefits

At Epcon Communities, we build more than homes — we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities.

Today, more than 30,000 families and individuals call an Epcon community “home,” which makes Epcon one of the top lifestyle-rich home developers in the country year after year.

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