Inside Sales Representative, Channel

Overview

The Inside Sales Representative provides sales support to our resellers. This role provides reactive phone support, e-mail sales support, and engages in proactive business development efforts to grow Channel Sales. This position is primarily responsible for assisting with distribution sales efforts, driving interactions, and monitoring assigned email boxes. This role supports assigned accounts, working in conjunction with the outside sales team to drive new business and meet established sales quotas.

• Works in coordination with the Vertiv sales team and distribution sales teams to assist with closing opportunities of their assigned accounts.
• Provides strategic sales support to our distribution partners by providing sales and technical trainings.
• Informs accounts on current promos, new product launches, and Vertiv Partner Program updates.
• Meets assigned sales quotas, objectives & key results (OKRs), and key performance indicators (KPIs).
• Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase sales revenue.
• Provides dedicated support to answer or coordinate responses for all requests from assigned accounts.
• Assists customers in determining the best solution for their needs.
• Understands and communicates company product or services features & benefits and promotes the advantages of our company to assigned accounts.
• Answers basic technical questions about Vertiv products.
• Provides quotes, information on product availability, pricing, and competitive portfolio cross-referencing suggestions.
• Works with distribution teams to answer questions regarding company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectation/need.
• Redirects calls as appropriate to other departments such as technical support, services, or application engineering.
• Participates in sales events and trade shows to educate and promote products and services.
• Other duties as assigned.

• Minimum of 1 year of work experience required.
• Excellent communication skills, both written and verbal.
• Excellent customer service, organizational, and analytical skills.
• Ability to work and multi-task in a fast-paced environment.

• 1-2 years sales experience or experience with IT resellers.
• Knowledge of technology including software, hardware, and/or networking is preferred.
• Proficient in MS Office. Experience with CRM management preferred.

• Standard office environment.

• None.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus;
Operational Excellence;
High-Performance Culture;
Innovation;
Financial Strength.

OUR BEHAVIORS Own It;
Act With Urgency;
Foster a Customer-First Mindset;
Think Big and Execute;
Lead by Example;
Drive Continuous Improvement;
Learn and Seek Out Development.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic…