Inside Sales Representative - Columbus

17 hours ago Be among the first 25 applicants

Join 2J Supply, now proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!

With over 60 years of trusted service, 2J Supply has built a strong network across Ohio, Kentucky, West Virginia, and Indiana, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

Benefits

At 2J Supply, we continue to operate with a small-company feel but with the resources and benefits of a large company—creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

• Building respectful relationships
• Acting with integrity
• Prioritizing service to others
• Striving for excellence

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

We Offer

• A Competitive Salary plus Incentive Plan
• Comprehensive Health, Dental, Vision, Life Insurance plans
• Paid Time Off, Paid Holidays, and a Community Service Paid Day
• Tuition Reimbursement
• 401K with Day 1, Fully Vested 6% company match!
• Profit Sharing

Our Inside Sales Representative plays a key role in supporting customers by processing orders and quotes for equipment, parts, and supplies. They build and maintain strong relationships with contractors, dealers, and buyers while providing expert product recommendations. This role works closely with our outside sales team and branch staff to drive sales growth.

• Effectively interacts with customers by discovering their true intent and combines functional and HVAC product knowledge to navigate them to relevant products and services and solving customer problems.
• Proactively call on assigned accounts to promote sales, programs and marketing initiatives while also probing for opportunities or threats to our business.
• Resolves complex pricing situations encountered during customer interactions using current sales policies and pricing objection handling.
• Supports the order placement process through our ERP and executing quotes, check availability, lead times, order entry, order management, order status, shipping and delivery status, backorders, warranty needs and reporting activities.
• Acts as a liaison with customers and multiple departments.
• Adds value by effectively presenting and communicating, live or virtually, the 2J service capabilities to build customer relationships, loyalty, and retention.
• Works with a Continuous Improvement mindset and contributes to system/process enhancements.
• Analyze reports and sales data looking for additional opportunities within current customers
• Use CRM tool to track opportunities and add customer follow up notes.
• Attend training sessions on products and services to grow in industry knowledge to best support the customer

Qualifications

• 2-3 years related industry experience and/or equivalent field work experience
• High School diploma or higher
• Demonstrated knowledge of the HVAC industry including suppliers, products, technical terminology and applications preferred.
• Ability to communicate information and ideas effectively with customers over telephone, text, email, and in person
• Good listener with the ability to assess customer need
• Goal driven; action oriented, self-motivated
• Able to deal with a variety of people and situations in a positive and open-minded manner
• Well organized and represent the company in a professional manner
• Ability to work and support a team-based environment
• Proficient with EAP, CRM and Microsoft Office Suite.

We are an equal opportunity employer. Employment is contingent upon completion of a successful background check, drug screen, and Motor Vehicle Report.Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Sales and Business Development
• Industries Wholesale

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