Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

Location:

Columbus, OH

$10.70 – $16.70 per hour
Actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation may include annual, quarterly performance bonuses or premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, ensuring team members execute on customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the telephone is answered according to company policy.
• Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly, contacting customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges accurately, issuing refunds with correct payment methods and staging returned merchandise properly.
• Invoice all merchandise, including core charges and warranties, before the product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to posted work schedules, obtain management approval for changes or deviations, and clock in/out according to company policy.
• Perform all store opening and closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
• Perform all other duties as assigned.

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

• Competitive wages & paid time off
• Stock Purchase Plan & 401(k) with employer contributions starting day one
• Medical, dental, and vision insurance with optional FSA
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option 1, and provide your requested accommodation and position details.