Retail Cosmetics Sales Counter Manager - MAC, Easton

Retail Cosmetics Sales Counter Manager - MAC, Easton - Full Time

Base pay range: $16.50/hr - $25.50/hr

As a Counter Manager you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience, cultivate a loyal customer base through outreach, follow‑up, and consistent, personalized service, and analyze business performance to grow the business.

• Lead your team with a positive example, ensuring the counter is polished, organized, and fully prepared to welcome customers.
• Deliver hospitality, build lasting relationships, and support merchandising updates throughout the day.
• Coach the team to share loyalty benefits, finish interactions with a sincere thank‑you, and support peers for collective success.
• Analyze daily, weekly, monthly, seasonal, and annual sales results to identify growth opportunities.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and customer‑first.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Maintain flexible availability, including days, evenings, weekends, and holidays.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Strong customer service and product knowledge.
• Leadership ability and strong communication skills.
• Ability to work 30+ hours per week (full‑time).

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and handheld equipment, including cash register and processing of register transactions.

• Competitive pay and performance‑based incentives.
• Merchandise discounts and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Comprehensive health and wellness coverage and 401(k) match.
• Paid time off, eight paid holidays, and continuous learning and leadership development.
• Opportunities to join Colleague Resource Groups and volunteer.

Macy’s is an Equal Opportunity Employer committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time.

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