In-House Tailor

Compensation range: $29.00-$30.00 per hour.

Indochino is looking for an In-House Tailor for our Columbus location. You will be the point person for alterations on garments including suits, jackets and pants, manage workflow with offsite vendors, maintain productivity levels in store, and offer expert advice on tailoring to ensure the best fit possible.

You will take ownership of the following:

• Perform and complete alterations according to Indochino’s guidelines and service standards
• Provide sound product advice, and calculate lead times to manage customer expectations
• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
• Customer-centric approach with enthusiasm for the product and brand
• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum) and respond to requests in a timely manner
• Complete rush orders, special requests, and escalated situations
• Maintain accurate records of alterations completed using provided tools
• Coordinate alterations completed by Alterations vendor and resolve potential issues
• Cultivate customer relationships to create loyalty and brand ambassadors
• Identify and communicate possible quality discrepancies from factory and vendors
• Assist with customer fittings during high-traffic periods in the Showroom as directed by the Manager
• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Communicate supply needs to the Alterations Specialist to ensure supplies are available at all times

You are organized with impeccable time management skills and provide top-notch customer service. You have a love for fashion and can thrive in a fast-paced retail environment. You bring the following:

• High level of tailored alterations skills
• Knowledge and ability to complete all alterations needed in store
• Ability to bridge communication between Showroom staff and tailors
• Ability to multi-task, prioritize, and meet tight deadlines
• Strong desire and aptitude to develop and grow through hands-on experience
• Proficiency in Word, Excel or Google Docs is a definite asset
• Strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail is an advantage
• Clear, professional communication with customers and coworkers
• High level of ownership, accountability and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• Desire to work in a fast-paced environment guided by iterative learning and team engagement
• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

We offer competitive compensation and a collaborative, growth-oriented culture. You will work with outstanding colleagues and partner with multiple teams across merchandising, technology, and operations.

• Collaborative environment with opportunities to learn from diverse teams
• Ambition and a strong point of view with the right skills to back it up

If this sounds like a fit, visit our careers page and tell us a bit about yourself. We’d love to hear from you!

Location:

Columbus, OH

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Design, Art/Creative, and Information Technology

Industries:
Retail Apparel and Fashion

Columbus, Ohio Metropolitan Area - 14 hours ago