Veterinary Client Service Representative

Description

Veterinary Client Service Representative-Beechwold Veterinary Hospital

Columbus, OH

Full-time

Who We Are

At Beechwold Veterinary Hospital, a Thrive Pet Healthcare Partner, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.

We offer primary care for dogs and cats in Columbus, OH and surrounding areas. We are proud to be AAHAA accredited and Feline-friendly certified. Our staff is comprised of individuals passionate about the very best in veterinary care in order to improve the quality of life for our patients.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

* Service - delivering exceptional service

* Empathy - leading with care

* Accountability - achieve meaningful outcomes

* Joy - be a source of light

* Exploration - learn to fuel growth

* Team - connect for success

* Beechwold Veterinary Hospital is looking for a Client Service Representative to join our TEAM!

As a CSR, you'll play an important role in pets' lives by providing end-to-end care for our precious patients.

Job Overview:

* Provide customer service such as greeting customers, scheduling appointments, answering questions, processing incoming patients, and handling payments.

* Answer phone calls, which may involve answering questions and screening and scheduling appointments.

* Handle incoming and outgoing mail and email.

* Update and file patient charts.

* Enter data into a computerized billing program.

* Process credit card payments and prepare bank deposits.

* Retrieve prescriptions.

* Assist with pet supply purchases such as pet food, supplements, and grooming items.

* Maintain the cleanliness of the waiting room.

The Ideal Candidate :

* Possesses superior customer service skills

* Ability to multi-task and work well under pressure

* Works well on a team

* Has strong communication skills

* Previous veterinary reception experience is a plus

Benefits - our care in action

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

* Competitive compensation $16-18/hr

* Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

* Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

* Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

* Generously subsidized backup and ongoing care support for children, adults, and pets

* Mental health benefits including coaching and therapy sessions

* 401k program

* Continuing education and development support through our library of free CE courses and 3 days PTO to complete

* Scholarship opportunities

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $16-18 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions.

By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.