Fundraising Operations Manager

Job Title: Advancement Operations Manager
Department: Advancement

Reports To: Director of Advancement Operations

FLSA Status: Exempt (Full-time, Regular)

Salary: $50,000-$60,000

Work Schedule:
Monday-Friday, 9:00 AM-5:00 PM, after-hours or weekend work as required

Prepared/Revised: 02/20/26

Job Summary:

The Advancement Operations Manager for the Columbus Museum of Art (CMA) is responsible for overseeing aspects of advancement operations, including database management, prospect research, and reporting. The Advancement Operations Manager will work closely with the Director of Advancement Operations to ensure the efficient and effective execution of fundraising strategies and initiatives.

This position requires strong organizational and management skills, as well as effective oral and written communication skills. Candidates must be able to identify and solve problems, be willing to increase knowledge and skills through ongoing training, work independently with minimal direction, and communicate effectively with people at all levels of the organization, including staff, trustees, donors, volunteers, and members. This individual must be professional, diplomatic, and discreet in handling sensitive and confidential information.

Duties and Responsibilities:

• Manage daily gift entry and acknowledgement; enter contributions into the Altru database and communicate with fundraisers to ensure proper gift application; generate donor acknowledgement letters/tax receipts, collect appropriate signatures, and mail.
• Manage expense budgeting, processing, and tracking for the Advancement department.
• Manage data structures and constituent records and manage established processes for receiving, recording, acknowledging, and recognizing members and donors.
• Perform Altru data cleanup and maintenance, record policies and procedures.
• Collaborate with the Advancement team to support fundraising initiatives and campaigns; create ad hoc reporting and mailing/constituent lists based on requests from fundraisers, Marketing, the Director's Office, and Curatorial.
• Assist with the implementation of new Development processes around prospect management, donor profiling, and moves management.
• Partner with other departments to determine the feasibility of expanding Altru's usage for specific projects.
• Maintain best practices for data entry, gift processing, and record management.
• Ensure compliance with all relevant regulations and guidelines related to charitable contributions, working with finance staff to reconcile donations and maintain accurate financial records.
• Process and fulfill donation requests in alignment with organizational policies.
• Coordinate and maintain the department calendar to support scheduling.
• Track and replenish office supplies to support daily operations and department needs.
• Manage and import fundraiser interaction data to ensure accurate and timely CRM documentation.
• Serve as a backup resource for finance reporting.
• Provide staff support for Advancement events as needed.
• Additional responsibilities as assigned.

Qualifications:

• Bachelor's degree in nonprofit management, communications, arts administration, or related field.

• 3-5 years of successful development operations experience, preferably in a museum, cultural organization, or nonprofit setting.
• Minimum of three years using a non-profit CRM database (Altru / Blackbaud product preferred).
• Experience in a position with a strong donor/customer-centered focus.
• Demonstrated success in working as a team member.

Skills and Attributes:

• Proficiency in donor management software (e.g., Raiser's Edge, Salesforce) and Microsoft Office Suite.

• Strong analytical skills, accuracy, and attention to detail.
• High-level knowledge of annual fundraising.
• Strong organizational and time management skills, including setting priorities and meeting timelines. Comfortable juggling multiple tasks/deadlines simultaneously.

• Ability to increase knowledge and skills through ongoing training.
• Ability to maintain a high level of confidentiality.
• Positive attitude: welcomes the opportunity to collaborate with the public, volunteers, and staff.
• Strong written and verbal communication abilities.
• Ability to work collaboratively with diverse teams and stakeholders.
• Excellent organizational and project management skills.
• Personal values that align with CMA's mission and core values.

Work Environment:

• This is a full-time position, working 40 hours per week, generally Monday-Friday, 9:00 AM-5:00 PM.
• This position requires attendance at after-hour events, receptions, and occasional travel.