Hospitality Audiovisual Manager - Memphis, Tennessee

Company Overview Mills James is a leading provider of professional audiovisual (AV) services for luxury hotels, convention centers, and Fortune 500 companies worldwide. We partner with hospitality clients to deliver seamless event technology experiences through innovative AV solutions, exceptional customer service, and operational excellence. We are seeking an experienced Hotel AV Manager to join our Hospitality Division and oversee on-site audiovisual operations at a premier hotel property.

Position Summary

The Hotel AV Manager is responsible for the day-to-day management of audiovisual services within a hotel environment. This role oversees event execution, AV equipment, client relationships, and a team of AV professionals to ensure high-quality service delivery, client satisfaction, and efficient operations. This position requires strong leadership skills, a hospitality-focused mindset, and hands-on experience supporting live meetings and events.

Key Responsibilities

AV Operations & Event Support
Oversee daily audiovisual setup, operation, and strike for meetings, conferences, and events
Ensure AV equipment is properly maintained, tested, and inventoried
Coordinate labor and equipment needs using internal staff and approved external resources
Ensure accurate billing, documentation, and reporting in accordance with company standards
Maintain a professional presence that reflects Mills James service and brand standards Client & Hotel Partner Relations
Serve as the primary on-site AV point of contact for hotel clients and event stakeholders
Ensure client expectations are met or exceeded through proactive communication and on-site support
Collaborate with hotel leadership, vendors, and internal Mills James teams to deliver seamless events Team Leadership & Development
Lead, coach, and develop AV professionals and technicians
Schedule staff appropriately to meet event demands and operational needs
Promote a positive, collaborative work environment focused on service excellence and continuous improvement
Support training initiatives to keep staff current on evolving AV technologies and best practices

Qualifications

Bachelors degree or an equivalent combination of education and relevant experience in live events, hospitality, or audiovisual services
Minimum 3 years of experience in hospitality, customer service, or operations management
23 years of hands-on experience supporting audiovisual systems for live events or meetings
Working knowledge of professional AV equipment, signal flow, and event production workflows
Proficiency with Microsoft Office and AV-related software systems
Valid drivers license required
Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require

Physical Requirements (ADA Compliance)
Ability to safely lift, move, or position equipment weighing up to 50 pounds, with or without reasonable accommodation
Ability to stand, walk, bend, and reach for extended periods during event setup and operation
Ability to work in event spaces, including ballrooms, meeting rooms, and back-of-house areas Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Benefits

Mills James offers a competitive and comprehensive benefits package for this full-time position, including:
Anthem

ERC Health & Wellness Incentive Program
Guardian dental, and vision coverage
401(k) and Roth 401(k) with company match
Paid time off and holidays
Opportunities for professional growth within a nationally recognized AV organization

Why Join Mills James

At Mills James, youll be part of a collaborative, service-driven team that values innovation, professionalism, and hospitality excellence. If you are passionate about live events and delivering exceptional client experiences, we invite you to apply. _

-8878