Outbound Manager

Real people. Real service.

At , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a& new Outbound Manager & to join our growing Outbound Team and Fulfillment Center network . This individual will report into our Assistant General Manager and if you're looking for a career that will allow you to motivate team members and support management, we want to hear from you!

Job Type: Full-Time, Exempt

Location: 530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule: Monday through Friday, from 11:00am to 7:30pm EST

Salary: $78,600 - $98,250 per year &


Please note:
Training for this position will be Monday through Friday, from 8:00am to 4:30pm EST for the first week!

Responsibilities:

• Oversee all processes and procedures for o utbound operations including p icking and p acking &
• Ensure p icking and p acking teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
• Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met &
• Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost &
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard &
• Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies &
• Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback &
• Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues &
• Train/develop t eam l eads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement &
• Attend and participate in HR Leadership meetings &
• Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility &

Requirements:

• High school diploma or GED equivalent
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day
• At least 3 years of outbound leadership experience
• Understanding of distribution flow, integration, and automation
• Fundamental understanding of inventory, supply chain, and logistics concepts
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
• Strong critical thinking skills with the ability to see the "big picture" and identify/forecast developing issues
• Strong& problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Exceptional verbal and written communication skills including public speaking
• Ability to& operate and use all equipment necessary

Why work with us: &

• We have awesome benefits - We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750…