Outbound Manager

Real people. Real service.

At         , we value every individual team member and cultivate a community where people come first. Led by our core values of    G   enerosity,    R   espect,    I   nnovation,    T   eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a&   new  Outbound Manager     & to join our   growing Outbound   Team   and Fulfillment Center network  . This individual will report into our Assistant General Manager and if you're looking for a career that will allow you to motivate team members and support management, we want to hear from you!

Job Type:
Full-Time, Exempt

Location:

530,000 sq. ft. in Columbus, OH at 6085 Winchester Pike, Columbus, OH 43110

Schedule:

Monday through Friday, from 11:00am to 7:30pm EST

Salary:
$78,600 – $98,250 per year  &

Please note:

Training for this position will be Monday through Friday, from 8:00am to 4:30pm EST for the first week!

Responsibilities:

Oversee all processes and procedures for   o  utbound operations including   p  icking and   p  acking   &

Ensure   p  icking and   p  acking teams are  staffed appropriately in order to operate at peak efficiency and complete all assigned tasks  on a daily basis  &    &

Manage   the   work performance of   each member of the outbound leadership team   to ensure productivity standards   and KPI metrics are   consistently being met   &

Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost  &

Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard  &

Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies   &

Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to   establish   rapport and   provide   feedback   &

Address   performance-related   incidents that arise and recommend a course of action on all disciplinary and personnel issues   &

Train/develop   t  eam   l  eads   and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement   &

Attend and participate in HR Leadership meetings   &

Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility   &

Requirements:

High school diploma or GED equivalent

Ability to push and pull objects up to 60 pounds of force independently

Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds

Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

At least 3 years of outbound leadership experience

Understanding of distribution flow, integration, and automation

Fundamental understanding of inventory, supply chain, and   logistics   concepts

Proficiency   with Microsoft Office applications (especially Word, Outlook, and Excel)

Strong critical thinking skills with the ability to see the "big picture" and identify/forecast developing issues

Strong&  problem-solving,   time management, multitasking, attention to detail, and interpersonal skills

Exceptional verbal and written communication skills    including public speaking

Ability to&  operate   and use all equipment necessary

Why work with us:
&

We have awesome benefits    – We offer a wide variety of benefits to help support you and your loved ones. These include:

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

401(k) with up to 4% company match

Paid vacation, sick time, and holidays

Company-paid life insurance and long-term disability

Discounted auto, home, and pet insurance programs

Flexible Spending…