Product Agility Lead Vice President – Consumer and Community Banking Operations

Job Description

Join our team as a Product Agility Lead and play a pivotal role in enhancing the productivity and efficiency of our product teams. You will guide teams through the Discovery;
Chase framework, drive strategic planning, and foster a culture of continuous improvement. Your leadership will empower teams to deliver exceptional value and achieve strategic goals. Be part of an organization committed to innovation, collaboration, and growth. Your expertise will shape the future of our business practices.

As a Product Agility Lead in Consumer and Community Banking (CCB) Operations, you will ensure product teams deeply understand the problem space and are prepared for execution through strategic planning and discovery. You will drive initiatives to improve product efficiency, streamline workflows, and foster cross‑team collaboration. Your role includes providing real‑time, hands‑on support, optimizing planning practices, and preparing quarterly retrospectives. You will coach teams on new ways of working, ensuring continuous growth and performance.

Your facilitation skills will engage and empower team members, supporting the ongoing development and success of our teams.

You will collaborate with senior leadership to influence the adoption and development of domain standards and value delivery. Your ability to analyze and measure product agility outcomes will be critical in identifying and implementing improvement opportunities. You will sustain tools and standards, capture improvement actions, and coach agility leads to resolve challenges. Your creativity, foresight, and judgment will drive the evolution of our strategic planning practices.

This role offers the opportunity to make a significant impact on team performance and business outcomes.

• Ensure high‑priority work is refined and ready for quarterly planning
• Deliver quarterly objectives and ensure DOR (Definition of Ready) for initiatives
• Develop and execute communication plans to align teams
• Evaluate and optimize team performance, identifying areas for improvement
• Implement tailored solutions to enhance productivity and efficiency
• Sustain tools and standards, capturing quarterly improvement actions
• Measure productivity outcomes and coach agility leads to resolve team challenges
• Coach teams and individuals to enhance new ways of working capabilities (discovery)
• Ensure agile principles are deeply ingrained in everyday work
• Collaborate with senior leadership to influence domain development, quality standards, and value delivery
• Foster a culture of continuous improvement and cross‑team collaboration

• 5+ years of experience or equivalent expertise in a relevant domain
• Proven experience coaching individuals, leaders, and teams in agile methodologies
• Experience leading cross‑functional teams
• Expert understanding of products across relevant lines of business
• Deep knowledge of the product development lifecycle, including strategy, discovery, planning, design, implementation, testing, deployment, operations, commercialization, and maintenance
• Ability to analyze and measure product agility outcomes
• Skilled in identifying improvement opportunities and implementing effective solutions
• Expert knowledge in agile delivery and multiple Agile approaches (Scrum, Kanban, XP, scaling frameworks)
• Experience applying agile methodologies in complex development environments
• Strong leadership, communication, and collaboration skills
• Ability to effectively guide, inspire, and influence teams and stakeholders

• Formal training on Agile coaching, such as recognized coaching certifications

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary…